"LibreOffice then has not changed the software world, but it has perhaps made it a better place." Commercial companies attract a significant number of programmers and architects who do what they have to to get paid and who are often restricted by quarterly sales and accounting targets. Successful open source projects attract largely people who are good programmers and architects and value kudos from their peers. Windows is about the only exception, and even that is edging towards more Linux). (Many open source projects aren't successful, but most of the internet and most PC and Mobile OSes are mostly or entirely built on successful open source. I seem to recall that Bill Gates' The Road Ahead acknowledged that no commercial company could compete with a successful open source project. LibreOffice is not perfect but the belief that commercial companies are better at fixing bugs arises from naive inexperience.
I had similar experience with IBM 40-ish years ago but at least they replied with a frameable letter thanking me for identifying a specific error (something to do with precision of the results of FP multiplication in PL/1).
On a number of occasions I've opened a Word document in LibreOffice and saved it in a different version of Word so that a different version of Word could open it without significant formatting errors. I can count on all my fingers and toes and still not reach the number of years that Word has rejected plurals of many words that it accepts in the singular. Whereas commercial companies are great at fixing bugs? I trust in the Commercial Coding Supremacy Wizard
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